January 11, 2011

Malwarebytes and Support.com team to provide premium tech support services to Malwarebytes’ fast-growing customer base

SAN JOSE, CA — Malwarebytes, a leading provider of anti-malware software, today announced it has teamed with Support.com (NASDAQ: SPRT), the Personal Technology Experts®, to offer live tech support services to its quickly growing customer base. Malwarebytes Anti-Malware software is designed to work alongside and compliment antivirus programs and is renowned in the industry for its ability to detect the behavior of the newest malware threats, such as zero-day attacks, and stop them at their source.

By partnering with Support.com® Personal Technology Experts, Malwarebytes’ customers gain access to a stress-free technology support experience over the Internet and the phone where they can talk live to a North America-based expert about issues such as whether all their devices are properly configured, if their PC has been infected by a virus, why their system may be running slow, and much more.

“Due to the wide reach and ease of use of the Malwarebytes Anti-Malware solution, our customers call us with questions, concerns and issues that aren’t necessarily connected to malware issues, such as how to connect a printer to their home network or set up their MP3 players to work online,” said Malwarebytes founder and CEO Marcin Kleczynski. “Now with Support.com we can help our customers solve these problems while they are at home, while also making sure their devices and computers are properly set up and defended against the latest malware threats.”

“We chose Support.com as our partner for their technical expertise and experience. Not only has Support.com fixed millions of computers, they also have a great track record of being able to deal with a wide range of consumer problems, making them a trusted partner for Malwarebytes,” continued Kleczynksi.

The new Malwarebytes® Premium Support Experience, available through Support.com, provides unlimited access (24/7/365) to live technical support, along with flexible subscription plan options including a Personal Plan (single PC), a Family Plan (up to 3 PCs), or a one-time fix for a specific problem.

Malwarebytes Anti-Malware protects against even the most advanced malicious software including viruses, spyware, trojans, keyloggers, password stealers, dialers and more and comes in two versions: a free consumer download which scans computers on-demand as well as the PRO version which offers real-time protection, automated scanning and updating and can be tested for 14 days before making a purchase decision. Businesses and organizations can request corporate licensing information.

Support.com, Inc. (NASDAQ: SPRT) provides cloud-based technology services and software for consumers and small businesses. The Support.com® Personal Technology Experts® provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company’s advanced technology platform. Support.com also offers a wide range of easy-to-use software products that detect and repair common computer problems and optimize performance. Support.com offers programs through many of the nation’s leading retailers, broadband service providers, software vendors and PC/CE OEMs, and provides software to over a million consumers and small businesses. For more information, please visit us at: www.support.com, www.facebook.com/support.com, or https://twitter.com/support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about/careers.

Malwarebytes is a leading provider of anti-malware software for consumers and businesses worldwide. With more than 100 million downloads of its product, Malwarebytes pioneered the creation of a new generation of effective, behavior-based and heuristic malware detection technologies that recognizes and stops malicious activities before they can even start. Its anti-malware software has removed over 6 billion threats from computers worldwide due to its well-known ability to stop malicious programs that consistently escape detection by all other antivirus solutions in the marketplace. Founded in 2004, privately-held Malwarebytes is headquartered in San Jose, CA and employs a battalion of the industry’s brightest, community based and underground malware defenders across the world to provide 24/7 protection against malware in 33 languages.


Copyright © 2011 Support.com, Inc. and Malwarebytes Corp. All rights reserved. Support.com and Personal Technology Experts are trademarks or registered trademarks of Support.com, Inc. in the U.S. and other countries. Malwarebytes and Malwarebytes Anti-Malware are trademarks or registered trademarks of Malwarebytes Corp., or its affiliates in the U.S. and other countries. All other marks are the property of their respective owner.

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